IT Support Technician

EquipmentShare seeking an IT Support Technician with the option of remote work. This position provides basic to advanced support for all of our EquipmentShare locations supporting our IT team as the department continues to grow.

Primary Responsibilities

• First line of support in troubleshooting; respond to requests for technical
• assistance by phone call, in person, email, Slack, or our ITSM platform
• Provide IT support for all EquipmentShare locations during business hours
• Provide Audio / Visual support for events during and outside of normal business
• hours
• Travel to and provide support for local Corporate locations
• Assist users with connectivity issues with devices, monitors, printers, etc
• Collaborate with coworkers and other departments to research problems and find
• solutions
• Assist with device upgrades to make sure data is carried over to the new device
• Develop training materials, such as manuals and visual displays
• Train new users with software and hardware over the phone, in person or in
• virtual environments
• Assist Implementation team as needed with onboarding new employees
• Assist with offboarding procedures
• Set up devices for upcoming projects by installing needed software
• Be a part of the on-call rotation after business hours, including weekends
• Perform miscellaneous job-related duties as assigned

Why We’re a Better Place to Work

• Competitive salary.
• Medical, Dental and Vision coverage for full-time employees.
• 401(k) and company match.
• Generous paid time off (PTO) plus company paid holidays.
• Stocked breakroom and full kitchen, chef prepared meals daily (breakfast and lunch).
• State of the art onsite gym (Corporate HQ) with instructor led-courses/Gym stipend for
• remote employees.
• Seasonal and year round wellness challenges.
• Company sponsored events (annual family gatherings, happy hours and more).
• Volunteering and local charity initiatives that help you nurture and grow the communities you
• call home. Employees receive 16 hours of paid volunteer time per year.
• Opportunities for career and professional development with conferences, events, seminars
• and continued education

About You 

Our mission to change an entire industry is not easily achieved, so we only hire people who are inspired by the goal and up for the challenge. In turn, our employees have every opportunity to grow with us, achieve personal and professional success and enjoy making a tangible difference in an industry that’s long been resistant to change. 

Skills & Qualifications

• Audio / Visual support experience required
• ● Associate’s degree in computer science or related field OR 2+ years of
• experience working in a help desk environment/customer service environment
• preferred
• ● Proficiency with both Mac and Windows, mobile devices and other tech products
• ● Detail oriented with ability to keep detailed notes on tickets
• ● Ability to diagnose and resolve basic to advanced computer technical issues
• ● Good problem solving, analytical, and team working skills
• ● Excellent communication and interpersonal skills
• ● Customer oriented, empathetic and cool tempered
• ● Ability to handle multiple tasks at the same time and follow through

Physical Requirements:

• Occasional travel (3-4 trips per year)